12:00am – 12:00am

Agenda

Overview – Tuesday – August 13

8:30am – 9:10am

REGISTRATION

9:10am – 10:10am

THE ROLE AND FUTURE OF GROUP INSURANCE

This opening session will address the elephant in the room — the fallout from the Hayne Royal Commission and what is being done to address the issues. The session will cover the pending changes in the regulatory environment, the Trustee code, marketing, related incentives, commissions and fees and the appropriate member insurance coverage consistent with the Protecting Your Superannuation Package. Finally, the session will look beyond group insurance and discuss how insurance may form a larger part of a financial advice offering.

10:10am – 10:50am

FROM THE REGULATOR: IMPROVING THE DESIGN AND OPERATIONS OF INSURANCE

In this session we will hear how from the regulatory bodies on how they view the reshaping of the landscape in group insurance, policies that should have legislated key definitions, terms and exclusions vis-a-vis accessibility and the likely impact to pricing of such standardisation. We will also hear their expectations around disclosure, claims handling and remedies for breaches.

10:50am – 11:30am

MORNING TEA

11:30am – 12:20pm

SUPERFUND MERGERS AND THE IMPLICATIONS FOR GROUP INSURANCE

This session will share insights and examples in dealing with the challenges and issues that arise with insurance as part of a superfund merger. This includes determining whether you should you have one or multiple insurers, the process of changing insurers, determining the level of insurance coverage, determining appropriate risk pools and minimising unintended impact to members.

12:20pm – 1:00pm

CREATING A WHOLISTIC MEMBER EXPERIENCE

This session will hear examples highlighting the latest advancements that seek to improve a member’s insurance experience within their superfund, dealing with the website, filling out the paperwork, analytics and AI that can be used from telephone conversation or interviews.

1:00pm – 2:00pm

LUNCH

2:00pm – 2:30pm

CHANGING OUTCOMES: THE POWER OF BEHAVIOURAL ANALYSIS

2:30pm – 3:15pm

MENTAL HEALTH: METHODS OF PREVENTION AND INTERVENTION

This session will examine the practical examples of strategies and techniques that are being used by experts and employers working to improve the mental health of their employees and reduce further adverse events.

3:15pm – 4:00pm

LIVING BEYOND DEMENTIA: CREATING LIFE WITH INSPIRATION, WORDS AND LOVE

This final session will share Kate Swaffer’s remarkable personal story and insight on being diagnosed with a rare type of younger onset dementia at only 49 and being advised by her health care professionals to get her end of life affairs in order and give up work and study. Kate is an incredible example of how an individual can continue to live a fulfilling life despite being handed a fatalistic view of her future has given her a strong purpose and passion.

4:00pm

EVENT CLOSE

Day 2 – Tuesday – August 13

8:30am – 9:10am

REGISTRATION

9:10am – 10:10am

THE ROLE AND FUTURE OF GROUP INSURANCE

This opening session will address the elephant in the room — the fallout from the Hayne Royal Commission and what is being done to address the issues. The session will cover the pending changes in the regulatory environment, the Trustee code, marketing, related incentives, commissions and fees and the appropriate member insurance coverage consistent with the Protecting Your Superannuation Package. Finally, the session will look beyond group insurance and discuss how insurance may form a larger part of a financial advice offering.

10:10am – 10:50am

FROM THE REGULATOR: IMPROVING THE DESIGN AND OPERATIONS OF INSURANCE

In this session we will hear how from the regulatory bodies on how they view the reshaping of the landscape in group insurance, policies that should have legislated key definitions, terms and exclusions vis-a-vis accessibility and the likely impact to pricing of such standardisation. We will also hear their expectations around disclosure, claims handling and remedies for breaches.

10:50am – 11:30am

MORNING TEA

11:30am – 12:20pm

SUPERFUND MERGERS AND THE IMPLICATIONS FOR GROUP INSURANCE

This session will share insights and examples in dealing with the challenges and issues that arise with insurance as part of a superfund merger. This includes determining whether you should you have one or multiple insurers, the process of changing insurers, determining the level of insurance coverage, determining appropriate risk pools and minimising unintended impact to members.

12:20pm – 1:00pm

CREATING A WHOLISTIC MEMBER EXPERIENCE

This session will hear examples highlighting the latest advancements that seek to improve a member’s insurance experience within their superfund, dealing with the website, filling out the paperwork, analytics and AI that can be used from telephone conversation or interviews.

1:00pm – 2:00pm

LUNCH

2:00pm – 2:30pm

CHANGING OUTCOMES: THE POWER OF BEHAVIOURAL ANALYSIS

2:30pm – 3:15pm

MENTAL HEALTH: METHODS OF PREVENTION AND INTERVENTION

This session will examine the practical examples of strategies and techniques that are being used by experts and employers working to improve the mental health of their employees and reduce further adverse events.

3:15pm – 4:00pm

LIVING BEYOND DEMENTIA: CREATING LIFE WITH INSPIRATION, WORDS AND LOVE

This final session will share Kate Swaffer’s remarkable personal story and insight on being diagnosed with a rare type of younger onset dementia at only 49 and being advised by her health care professionals to get her end of life affairs in order and give up work and study. Kate is an incredible example of how an individual can continue to live a fulfilling life despite being handed a fatalistic view of her future has given her a strong purpose and passion.

4:00pm

EVENT CLOSE