9:00am – 9:05am
Overview – Tuesday – August 17
9:05am – 9:55am
Complications of health, family and environment can arise at any time and to anyone. Amidst moments of suffering, there are strategies and techniques that can help to mitigate worries. This fireside conversation explores case studies to create resilience in a world with great challenges.
- What are the key learnings for developing resilience?
- How can we all be more caring and empathetic for those suffering trauma?
- What changes can insurers make to support people at their most vulnerable?
*PLEASE NOTE THAT THIS SESSION WILL TOUCH ON THEMES THAT COULD BE UPSETTING AND WE WELCOME OUR DELEGATES TO DECIDE IF THIS CONVERSATION IS SUITABLE FOR THEM*
9:55am – 10:30am
During the last twelve months frontline staff across insurance have faced a unique set of working conditions. Lockdowns, working away from support structures and growing distress in the community have also placed greater strain on the human resource across the industry. This session explores the best practice that has been established in allowing people to best navigate the problems faced by insurance professionals.
- How to best manage people remotely?
- What can be done to pre-empt the stresses of the role becoming too large?
- What can insurance learn from other industries about caring for staff?
10:30am – 11:00am
When group life insurance was embedded within superannuation, there were clear distinctions between funds within an occupational member recruitment model. Mergers have made fund members more heterogeneous, meaning there is less similarity around roles performed and associated. This session discusses the implications for delivering group insurance as funds draw members across various ages, employment types and risk factors.
- What is the future for automatic insurance?
- Who should be given the choice to opt-in?
- What would super stapling mean for the industry?
11:00am – 12:00pm
The pandemic, lockdowns and emotional strain of the past eighteen months have complicated the leadership dynamics across all organisations. This is all the more apparent within life insurance given the shocks to models around claims, market conditions and profitability. This panel will discuss the challenges of the period and how each chief executive has tried to manage expectations, performance and empathy.
- What lessons were learnt during the lockdowns?
- How do large organisations balance staff morale with increased output?
- What can be done to innovate when there are so many urgent problems?