9:00am – 9:05am
Overview – Tuesday – August 18
9:05am – 9:55am
The public health challenge, economic upheaval and policy reactions from COVID-19 have disrupted society across all levels, processes and systems. This session considers the implications as employment, mental and physical health all suffer and how this relates to group insurance.
9:55am – 10:20am
Insurance provisions within superannuation have changed with the crisis as issues around early access, PYS and new ASIC guidelines on TPD have arisen. This session will discuss the latest developments and what needs to be considered in this new environment.
10:20am – 10:45am
As the costs of group insurance increase, there is an increased focus on finding the balance between insurance needs and affordability. This session discusses the current positioning of funds and how they might address these conflicting requirements.
10:45am – 11:15am
Life delivers unforeseen challenges that have the potential to push us to the limits emotionally, psychologically and physically. This session dives into chronic pain research conducted within claims, how that has improved claims management practice and quality of life for customers.
11:15am – 11:45am
The heightened risks associated with isolation, reduced incomes and physical health challenges have exacerbated the mental health challenge across Australia. This keynote explores the challenges posed and solutions available.
11:45am – 12:15pm
Group insurance continues to come under scrutiny from various groups. This session discusses the challenges involved in both engaging and educating members on the system-wide benefits of group insurance.