Overview – Tuesday – August 17

9:00am – 9:05am

WELCOME

9:05am – 9:55am

OVERCOMING THE ODDS: RESILIENCE AMIDST CHALLENGES

Complications of health, family and environment can arise at any time and to anyone. Amidst moments of suffering, there are strategies and techniques that can help to mitigate worries. This fireside conversation explores case studies to create resilience in a world with great challenges.

- What are the key learnings for developing resilience?
- How can we all be more caring and empathetic for those suffering trauma?
- What changes can insurers make to support people at their most vulnerable?

*PLEASE NOTE THAT THIS SESSION WILL TOUCH ON THEMES THAT COULD BE UPSETTING AND WE WELCOME OUR DELEGATES TO DECIDE IF THIS CONVERSATION IS SUITABLE FOR THEM*

Jon Owen

Chief executive, The Wayside Chapel

Grace Tame

Australian of the year 2021

Chair

Colin Tate AM

Chief executive, Conexus Financial

9:55am – 10:30am

PEOPLE OF INSURANCE: ISOLATION, MENTAL HEALTH AND PRACTICAL SOLUTIONS

During the last twelve months frontline staff across insurance have faced a unique set of working conditions. Lockdowns, working away from support structures and growing distress in the community have also placed greater strain on the human resource across the industry. This session explores the best practice that has been established in allowing people to best navigate the problems faced by insurance professionals.

- How to best manage people remotely?
- What can be done to pre-empt the stresses of the role becoming too large?
- What can insurance learn from other industries about caring for staff?

Natalie Binns

General manager insurance, REST Super

Margo Lydon

Chief executive, SuperFriend

Chair

Colin Tate AM

Chief executive, Conexus Financial

10:30am – 11:00am

THE YFYS IMPACT: REDEFINING MEMBER COHORTS PRE AND POST MERGERS

When group life insurance was embedded within superannuation, there were clear distinctions between funds within an occupational member recruitment model. Mergers have made fund members more heterogeneous, meaning there is less similarity around roles performed and associated. This session discusses the implications for delivering group insurance as funds draw members across various ages, employment types and risk factors.

- What is the future for automatic insurance?
- Who should be given the choice to opt-in?
- What would super stapling mean for the industry?

Jenni Baxter

Partner, EGM insurance, Deloitte

Noel Lacey

Head of insurance, Cbus Super

Chair

Matthew Smith

Managing editor, Investment Magazine

11:00am – 12:00pm

LEADERSHIP THROUGH CHANGE: THE CEO PERSPECTIVE

The pandemic, lockdowns and emotional strain of the past eighteen months have complicated the leadership dynamics across all organisations. This is all the more apparent within life insurance given the shocks to models around claims, market conditions and profitability. This panel will discuss the challenges of the period and how each chief executive has tried to manage expectations, performance and empathy.

- What lessons were learnt during the lockdowns?
- How do large organisations balance staff morale with increased output?
- What can be done to innovate when there are so many urgent problems?

Brett Clark

Chief executive, TAL

Damien Mu

Chief executive, AIA Australia and New Zealand

Richard Nunn

Chief executive, MetLife Australia

Chair

Colin Tate AM

Chief executive, Conexus Financial

12:00pm

CONFERENCE CLOSE