A welcoming address from Brett Clark, chief executive, TAL Australia, co-founder with AIA of the Group Insurance Summit, now in its ninth year.

2020 has seen significant societal sacrifices in an attempt to mitigate the risks posed by SARS-Cov-2. This debate will explore whether the workforces can return to normal or if there should be permanent intrusions into the social contract such as constrained movement and perpetual social distancing.

The voluntary code of practice has established standards for the understanding, accountability and delivery of insurance benefits across the superannuation industry. This session discusses the developments in governance architecture and the impacts this will have on insurance offerings within superannuation.

Technology continues to develop, enabling insurers and funds to increasingly deploy machine learning to assist members to understand their insurance coverage and the claims process. This session explores the advantages and challenges associated with an AI strategy in insurance.

So much of nudging a community into safer actions is about communication and embedding better behaviours efficiently. This session discusses examples from health engagement and wellness studies.

The immediate concern of limiting the damage of coronavirus has seen many areas of public life reviewed. This is true of superannuation as the budget unveiled further micro reforms, the increase of the SG stalls and employment structures evolve towards casualisation. This session considers whether the superannuation system needs to be re-designed to mirror a changing world.

The world is changing swiftly as technology and demography turn societal structures upside down. This hypothetical debate considers the implications for group insurance as members increasingly work from home, the economy faces a protracted economic downturn and retirement is no longer a linear event.