Overview – Tuesday – August 13

8:30am – 9:00am

REGISTRATION

9:00am – 9:10am

WELCOME

9:10am – 9:20am

OPENING REMARKS

9:20am – 10:25am

THE ROLE AND FUTURE OF GROUP INSURANCE

This opening session will address the elephant in the room — the fallout from the Hayne Royal Commission and what is being done to address the issues. The session will cover the pending changes in the regulatory environment, the Trustee code, marketing, related incentives, commissions and fees and the appropriate member insurance coverage consistent with the Protecting Your Superannuation Package. Finally, the session will look beyond group insurance and discuss how insurance may form a larger part of a financial advice offering.

Brett Clark

Chief executive, TAL

Damien Mu

Chief executive, AIA Australia and New Zealand

Chair

Amanda White

Head of institutional content, Conexus Financial

10:25am – 11:10am

FROM THE REGULATOR: IMPROVING THE DESIGN AND OPERATIONS OF INSURANCE

In this session we will hear how from the regulatory bodies on how they view the reshaping of the landscape in group insurance, policies that should have legislated key definitions, terms and exclusions vis-a-vis accessibility and the likely impact to pricing of such standardisation. We will also hear their expectations around disclosure, claims handling and remedies for breaches.

David Locke

Chief ombudsman and chief executive, Australian Financial Complaints Authority

Chair

Colin Tate

Chief executive, Conexus Financial

11:10am – 11:40am

MORNING TEA

11:40am – 12:20pm

SUPERFUND MERGERS AND THE IMPLICATIONS FOR GROUP INSURANCE

This session will share insights and examples in dealing with the challenges and issues that arise with insurance as part of a superfund merger. This includes determining whether you should you have one or multiple insurers, the process of changing insurers, determining the level of insurance coverage, determining appropriate risk pools and minimising unintended impact to members.

12:20pm – 12:50pm

PROTECTING YOUR SUPER (PYS) PROGRAM

The government’s Protecting Your Super package took effect 1 July 2019. PYS is designed to protect super fund members from paying unnecessary fees and insurance premiums. In this session, we hear about the communication challenges with advertising this package.

Chair

Colin Tate

Chief executive, Conexus Financial

12:50pm – 1:50pm

LUNCH

1:50pm – 2:35pm

LIVING BEYOND DEMENTIA: CREATING LIFE WITH INSPIRATION, WORDS AND LOVE

This session will share Kate Swaffer’s remarkable personal story and insight on being diagnosed with a rare type of younger onset dementia at only 49 and being advised by her health care professionals to get her end of life affairs in order and give up work and study. Kate is an incredible example of how an individual can continue to live a fulfilling life despite being handed a fatalistic view of her future has given her a strong purpose and passion.

PAPER
Human rights, disability and dementia

Chair

Colin Tate

Chief executive, Conexus Financial

2:35pm – 3:05pm

BEYOND MEDICAL TREATMENT: SURVIVING CANCER AND DEVELOPING WELLNESS

More people are surviving cancer than ever before, with survival rates increasing from 48% to 68% over the last five years however many survivors do not reach their full potential as various symptoms, the side-effects of treatment, daily fluctuations in function, and the psychological and emotional impacts can make working difficult. This session will highlight the experience and success of Restore CaRe Positivum program, based on the combined experience of IPAR, Swiss Re, AIA Australia and Monash University, in supporting members to return to health and work following cancer.

PAPER:
Breast cancer patients and survivors in the Asia-Pacific workforce

3:05pm – 3:35pm

THE POWER OF AN APP: THE EVOLUTION OF CANCERAID

This case study will showcase the evolution of innovative technology that formed the basis of the CancerAid app. This app and associated coaching program have been instrumental in delivering both clinical and economic benefits to insurers, employers and most importantly helping patients return to work.

Chair

Colin Tate

Chief executive, Conexus Financial

3:35pm – 4:30pm

MENTAL HEALTH: METHODS OF PREVENTION AND INTERVENTION

This session will examine the practical examples of strategies and techniques that are being used by experts and employers working to improve the mental health of their employees and reduce further adverse events.

PAPERS
Beyond the Emergency: A national study of ambulance responses to men’s mental health
Developing a workplace mental health strategy
National Mental Health and Wellbeing Study of Police and Emergency Services

Chair

Alex Proimos

Head of content, institutional events, Australia

4:30pm

EVENT CLOSE